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Congratulations visitors! Overall there was a significant decrease in the number
of phone calls made to lead visitors. This year, we received 862 score
forms at the national office. Of these, 158 (18 percent) required calls to visitors
to correct errors or clarify scoring issues. Please know that 158 phone calls
made this summer is significantly lower than the 328 calls made in 2006 and much
lower than the all-time record of 369 from 2005! Keep up the good work!
We are hopeful that next year you won’t hear from us — although we
do enjoy talking with you!
We appreciate that visitors are conscientious
and submit score forms in a timely manner.
As we review these score forms and listen
to the challenges of our visitors we have
identified challenging areas from the score
forms.
- Blank boxes are the leading cause for
calls to visitors. Here is a tip: As you
finish the visit, take a deep breath and
sit down one more time. Turn the paper
horizontally and slowly review the score
form from this perspective. All items
need to be marked in some manner; any item
that is not a “yes” must have
a “no” or “DNA” score.
Consider having the second visitor and
camp director do this as well. Seems silly,
but it is amazing what a new perspective
can do to catch the dreaded blanks.
- Missing or confusing
comments is the
second highest cause for a follow-up phone
call. Since every “no” score
requires a comment; if a “no” score
is missing a comment, expect a call. Additionally,
if you change a score from “no” to “yes,” (usually
because of the 72-Hour Rule) this must
be indicated with a comment. Occasionally
those reviewing the score forms are confused
by a comment that says one thing and a
score that says another. Comments and scores
need to agree with one another.
- Inappropriately
marked DNAs is another
reason for a call. If you are uncertain
during the visit process, re-read the entire
text of the standard carefully. Things
are often gray or have an odd applicability.
Please remember that you are welcome to
call your standards chair or the national
office during the visit if there is confusion
over the applicability of a standard or
group of standards.
- Profile/Modes and
scoring patterns do not agree comes in as the
fourth leading cause for phone calls
to visitors. This is most often caused
by inconsistency between the camp profile,
the mode or modes indicated on the score
form, and the standards that are scored.
Begin your visit by talking with the
camp director and determining what modes
the camp operates with and the activities
they actually offer. Then make certain
that the profile, the modes indicated,
and the scoring reflect the correct modes
of operation and activities offered.
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